Solar businesses spend so much time and effort generating leads, that when you get them you have to make sure you convert them to sales. Using techniques like engaging them effectively and communicating with them clearly can help you turn more of your leads into satisfied customers.
In conjunction with The Current, our weekly solar newsletter, we’re dedicating September to helping you boost your solar sales. We’ll have insights and recommendations from industry experts, and each week, we’ll post resources that offer actionable advice to help lower your customer acquisition costs and improve your lead-to-sale process.
This week, we’ll explore ways to lower your customer acquisition costs with behavioral insights and effective communication techniques.
According to the Diffusion of Innovations Theory, the consumer’s process for adopting an innovation occurs in five stages as a result of media communication and peer interactions. Find out where your lead is in the adoption stage and how you can best emphasize solar’s advantages — no matter where they are on that path.
Next, see how strategies like educating consumers by making them more aware of incentives like rebates, declining prices, and lease options, and using positive peer pressure can help convince them to adopt solar.
The value-belief-norm theory (VBN) argues that pro-environmental behavior is driven by values — social altruism, concern for other humans, biospheric altruism (concern about other species and earth’s biosphere), and more. For many solar contractors, this is not news. However, there are nuances to this connection. Being aware of the various factors at play and how they influence your prospects can help you make your sales and marketing efforts more effective and avoid the pitfalls of assumptions about what prospects value. Check out the whole article to learn more.
Every solar installer is faced with customer objections on the way to closing that deal. Knowing how to address common objections — even if they’re not based in fact — can turn a “no” into a “yes”. See some common myths that solar customers have, and how you can use facts to turn them around.
Next up in our series, we’ll look at how to tailor your communications to ensure you aren’t missing out on referrals or interested leads. The techniques covered in this series will help you improve your proposals, make your sales techniques more effective, and lower your customer acquisition costs. In the meantime, to get more information about what’s going on in the solar industry, subscribe to The Current.
Here are the links to each blog in the Solar Sales series:
- Game Changing Tech — The Ultimate Toolkit for Streamlining Solar Sales
- Communication Is Key — How to Lower Your Customer Acquisition Costs
- From Pitch to Proposal — Strategies to Improve Your Lead-to-Win Rate
Questions about our series or suggestions for what you’d like to see? Drop us an email and let us know.